1. Return Period RocketPatches allows returns within 14 days from the date of purchase.
2. Condition of Returned Items a. Items must be in their original, unused condition. b. In the original packaging with all the tags intact. c. Proof of purchase is required for all returns.
3. Non-Returnable Items The following items cannot be returned: a. Items marked as “Final Sale” and Discounted items. b. Items that have been altered or damaged after delivery. c. Gift cards. d. Custom Orders or Custom product releases.
4. Refunds a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. b. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
5. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
6. Shipping for Returns a. To return your product, you should mail your product to: [email protected]. b. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. c. Consider using a trackable shipping service or purchasing shipping insurance for items of significant value.
7. Contact Us For more information about our return policy, or if you have questions, please contact us by email at [email protected] or use contact form.